Terms and Conditions

Terms and conditions


We request that you arrive at least 5 minutes before your appointment time to ensure that we can take your details and welcome you appropriately. If you arrive late for your scheduled time, we will endeavour to accommodate you but we cannot promise your full treatment time. You will still be charged the full price of the treatment(s) booked.


We operate a 24-hour cancellation policy. Please ensure you provide as much notice as possible if you need to cancel your appointment to avoid a cancellation charge, which could be up to 100% of the treatment cost.


Please be aware that some treatments may not be suitable for customers with certain conditions therefore upon arrival you will be asked to fill in a medical consultation sheet. In the event of any treatment(s) being unsuitable for you, your therapist will advise an alternative.


Children are allowed in the centre under the age of 16 whilst parents have treatments. Any children and/or teenagers having actual treatments under the age of 16 must be accompanied by an adult.

Customer Service

Woolpit Complementary offers a professional-only service – inappropriate behaviour will not be tolerated.

Gift Vouchers

We offer a selection of vouchers which can be redeemed against any of our treatments, packages or retail products. They are non-refundable and are valid for one year commencing from the purchase date.


Pre-payment is required on all of Woolpit Complementary packages, with one week’s cancellation notice. Packages are non-refundable unless the recipient is unable to fulfill the sessions due to mitigated circumstances.

Fulfilment: If the package cannot be fulfilled due to relocation or other mitigating circumstances, it can be transferred to another recipient of your choosing. If no replacement can be put forward, Woolpit Complementary is committed to refund the balance remaining back to the account holder.

Validity: Packages are valid for one year commencing from the purchase date.


Are per person and correct at time of print and are subject to alteration without prior notice. Woolpit Complementary reserves the right to raise prices and modify or discontinue treatments without prior notice to ensure that maximum standards of service and quality are met.


Ample parking is available onsite including two disabled parking spaces.



This agreement applies as between you, the User of this Website and Woolpit Complementary, the owner(s) of this Website.  Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.


  1.  Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:


“Content”    means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Woolpit Complementary” means the Woolpit Complementary Centre

“Service”    means collectively any online facilities, tools, services or information that Woolpit Complementary makes available through the Website either now or in the future;

“System”    means any online communications infrastructure that Woolpit Complementary makes available through the Website either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users”    means any third party that accesses the Website and is not employed by Woolpit Complementary and acting in the course of their employment; and

“Website”    means the website that you are currently using (www.woolpit-complementary.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.


  1.  Intellectual Property

2.1    All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Woolpit Complementary, our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

2.2    Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Woolpit Complementary.

2.3    Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

  1.  Links to Other Websites

This Website may contain links to other sites.  Unless expressly stated, these sites are not under the control of Woolpit Complementary or that of our affiliates.  We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

  1.  Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.woolpit-complementary.co.uk without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of Woolpit Complementary.  To find out more please contact us by viewing the contact us page on this website.

  1.  Privacy

Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.  To view the Privacy Policy, please click on the link at the bottom of the page.

  1.  Disclaimers

6.1    Woolpit Complementary makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

6.2    No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

6.3    Whilst Woolpit Complementary uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

  1.  Availability of the Website and Modifications

7.1    The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

7.2    Woolpit Complementary accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

7.3    Woolpit Complementary reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the products and/or services available.  These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

  1.  Limitation of Liability

8.1    To the maximum extent permitted by law, Woolpit Complementary accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

8.2    Nothing in these terms and conditions excludes or restricts Woolpit Complementary’s liability for death or personal injury resulting from any negligence or fraud on the part of Woolpit Complementary.

8.3    Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977.  However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

  1.  No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

  1.  Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

  1.  Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and Woolpit Complementary.

  1.  Communications

12.1    All notices / communications shall be sent to us either by post to our Premises (see contact page) or by email (see contact page). Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

12.2    Woolpit Complementary may from time to time send you information about our products and/or services.  If you do not wish to receive such information, please click on the “unsubscribe” link on any email that you receive from us.

  1.  Law and Jurisdiction

These terms and conditions and the relationship between you and Woolpit Complementary shall be governed by and construed in accordance with the Law of England and Wales and Woolpit Complementary and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Click here to see our online privacy policy.